Grupa FYI pragnie rozwijać się z każdym dniem. W tym dziale zapraszamy do zapoznania się z aktualnymi wydarzeniami dotyczącymi grupy For Your Information. Dział ten jest na bieżąco aktualizowany, dążąc do dostarczenia Państwu jak najświeższych informacji o FYI.
Aktualności FYI:
Business Consulting and SLA
A service-level agreement (SLA) is an important part of business consulting and is often used between a company’s internal operations and its customers. It outlines what each party will need to achieve its goals, and provides a way for both parties to report on these goals and any issues that may arise.
SLAs protect both the end user and the service provider by establishing standards, targets and consequences for meeting or not meeting those expectations. SLAs also allow businesses to create key performance metrics that can be used to identify areas that do not meet their strategic goals.
The SLA should include all services included in the contract, including details on turnaround time and any exclusions. The contract should include a list that specifies the metrics used to measure service provider performance.
Metrics must be easy to collect and reflect only those factors that the service provider can reasonably control. They should also have a reasonable starting point so that they may be refined over the course of time.
A key performance indicator, or KPI, is a metric that measures how well a business is performing in terms of its primary goals. It can help a business determine if they are veering from their course, which is an issue that is common for small businesses.
